Privacy policy

Last updated: 28 October 2026. This privacy policy applies to Borg Housing Oy’s website www.borghousing.fi, the booking engine book.borghousing.fi, accommodation services and related guest portals, and accommodation and property-owner enquiries.


1. Data controller

Borg Housing Oy (Business ID 3357335-8)
Antinkatu 15 LH 2, 28100 Pori, Finland
Email: info@borghousing.fi

2. What data we collect

We collect the information necessary to provide the service, handle enquiries and meet statutory obligations:

  • Name and contact details (email address and telephone number)
  • Reservation details (property, dates of stay and number of guests)
  • Payment information (Stripe)
  • Statutory traveller registration information, including passport details and nationality, where required
  • Cookie and analytics data (IP address, browser information and website use)
  • Enquiry information: messages and accommodation, company and property details you provide in accommodation-enquiry and property-owner forms. Reservation and additional-service information may also include records of acceptance of terms.

We receive information from you, the booking channel you use, and a company or person making a reservation on your behalf.


3. How we use data

Data is used for:

  • Providing reservations and accommodation services
  • Processing payments
  • Collecting traveller registration information required by law
  • Customer communications and customer service
  • Marketing only with the customer’s consent
  • Developing website functionality and pricing
  • Responding to accommodation enquiries and handling property owners’ partnership enquiries

4. Service providers and recipients

We use service providers including the following, according to the purpose of the service:

  • Hostaway (reservation and property management and the booking engine; Booking Website Pro uses the Duda website platform)
  • Duve and ChargeAutomation (guest portals, pre-check-in, customer communications and reservation-related additional services)
  • Stripe (payment processing)
  • Keycafe (key management)
  • Google (Google Analytics and reCAPTCHA checks on forms)
  • Termly (cookie preferences and consent management)
  • Cloudflare (website-content delivery and technical maintenance)

Information is disclosed to public authorities where required by law.

Processing by service providers may involve transfers of data outside the EU/EEA. Transfers require a valid mechanism under the GDPR, such as a European Commission adequacy decision or appropriate safeguards. You can request more information about the applicable safeguards at info@borghousing.fi.


5. Cookies

We use cookies and similar technologies to operate the website and, with your consent, for analytics. You can review or change your choices and withdraw your consent through the Cookie settings / Evästeasetukset link at the bottom of the website. Essential technologies enable the service you request. Analytics and marketing technologies that require consent require your prior consent. Your browser settings provide additional options to block and delete cookies.


6. Data retention

Statutory traveller declarations and information are subject to a one-year retention period from the date the declaration is signed, after which they must be destroyed.

Other reservation, customer and enquiry information is retained only as long as necessary to provide the service, handle the enquiry, or meet lawful obligations and legal claims.

Accounting vouchers and business-transaction correspondence are retained for at least six years from the end of the calendar year in which the financial year ended; financial statements and accounting records for at least ten years from the end of the financial year.

Consent-based marketing ends when you withdraw consent. Information needed to demonstrate consent and respect its withdrawal is retained only as long as necessary for those purposes.


7. Your rights

Subject to the conditions set out in applicable law, you have the right to:

  • Request access to your data
  • Request correction or deletion of your data
  • Restrict or object to processing
  • Withdraw your marketing consent
  • Receive your data in a portable format and transfer it to another controller where the conditions for data portability are met

Rights to erasure and objection do not override statutory retention obligations. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Send requests to info@borghousing.fi

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with the Finnish Data Protection Ombudsman (tietosuoja.fi).


8. Data security

Your data is protected by technical and administrative measures. Access is restricted to people who need it for their work.


9. Changes

We reserve the right to update this privacy policy. The latest version is always available on our website.

Contact and data requests: info@borghousing.fi